Elements and Performance Criteria
- Plan for managing multiple-site franchise
- Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy
- Document policies and procedures to support strategies for managing a multiple-site franchise
- Determine and obtain physical resources to manage a multiple-site franchise
- Determine and document practices to manage a multiple-site franchise
- Design duplicate management systems for each site of operation under a multiple-site operation
- Appoint staff for multiple-site franchise
- Implement plan for managing multiple-site franchise
- Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers
- Develop a monitoring plan for management of a multiple-site franchise
- Delegate tasks to supervisors or managers and followup to ensure completion
- Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation
- Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise
- Design and implement schedule of activities to manage a multiple-site franchise
- Monitor multiple-site franchise
- Monitor and implement plan for managing a multiple-site franchise
- Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise
- Identify and act on required interventions from monitoring process
- Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites
- Identify ongoing training needs for managers or supervisors and facilitate required training
- Review management of multiple-site franchise
- Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise
- Seek feedback and information from franchiser to inform review process
- Identify improvements in management of sites from review process
- Identify, communicate and implement improvements to managers or supervisors
- Monitor effectiveness of improvements